CUSTOMER CARE

RETURN POLICY

Standard return policy

You should return your unwanted item(s) within 14 days of receiving them. Returns outside of this timeframes may be accepted at the discretion of Seastar Swimwear Ltd and may only be refunded as a credit against a future purchase.

Item condition

Items should be returned in a saleable, unworn and undamaged condition in its original packaging with labels attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. For the purpose of hygiene bikini bottoms, and swimsuits should be tried on over underwear with hygiene strips still attached.

Exchanges

You may exchange your unwanted item(s) for a different style or size, based on stock availability. Shipping is free on the replacement item within the UK; however customers are liable for duties and taxes if based outside the EU. All exchanges must adhere to the guidelines set out in our returns policy.

It may be faster to return unwanted items for a full refund using the returns form that came in your parcel and order a replacement item on our website.  For items under £30 we can provide you with a free postage code.  Items over £30 will be delivered free of charge.

FREE UK RETURNS

How to return an item

With each order Seastar Swimwear will provide you with a returns form. The returns form should be completed attached to the returning parcel. Within the United Kingdom this service is free on the original purchase. If you are sending from outside of the United Kingdom, the return costs are your own responsibility.

Please take your parcel to your nearest post office.  Always retain proof of postage.

Your refund can only be credited to the original payment card or PayPal™ account.  Shipping costs will not be refunded for any items returned under our standard returns policy You will receive an email when your refund has been processed.

Please allow up to 10 business days for any refund to your original payment card or account.

If you’ve misplaced your returns form, just email us at [email protected] and we will send you a new form.

Please be aware all returns must be made to: Returns Department, Seastar Swimwear Ltd, 2 Ramillies Road, London, W4 1JN.