TERMS & CONDITIONS


 

We consider each order as an offer to purchase goods subject to these terms and conditions. Our despatch of goods indicates acceptance of your offer in relation to those goods and the creation of a binding contract.

You must ensure that all information (particularly the Delivery address & contact numbers) supplied by you is correct before proceeding to payment. We cannot accept responsibility for delivery problems and may not be able to provide you with a refund if you give us inaccurate or incomplete information.

Photographs and information contained on our website must not under any circumstance be copied, used or otherwise circulated without our prior consent. Terms and conditions may be altered at any time and without notice. The conditions displayed on our website at the time of placing your order will apply to your order. Every care has been taken to describe and portray items accurately using current technology, however slight variations in actual goods may occur.

Stock Availability

If you are looking for a certain product or size from any of our ranges or stockists, please get in touch. We will do our best to source these from our stockists at no extra cost to you.

Currency

Prices on this website are quoted in £GbP pounds sterling.

VAT and other taxes

All children’s clothing is exempt from tax and is rated at 0% VAT. Customers shopping from within the EU will see prices with VAT automatically included (on those applicable products). You will receive a breakdown of VAT charges on your order confirmation. Customers outside of the EU will benefit from tax-free shopping on all products.

If you order goods for delivery outside the UK, the order may be subject to import duties and taxes which are levied when the delivery reaches your specified destination. We cannot estimate these charges and do not have control over them. You will be responsible for payment of any such import duties and taxes.

Faulty items

In the unlikely event that you receive a faulty or damaged item, please let us know at [email protected] and we will exchange it or refund as required. We would usually need you to send the item back to us, and we will be happy to reimburse you the postage costs incurred. Again, items must be sent back by using our Returns Label, retaining your Proof of Postage.

Cancellation

Under the United Kingdom Distance Selling Regulations, an EU resident has the right to change their mind and cancel an order at any time up to 7 working days after receiving the order without needing to give a reason. We allow you up to 28 days to do this.

If you wish to cancel an order before we have sent it, please phone us on +44 (0) 780121 6630 or please email us [email protected] quoting your name, postcode and the Order Number, which can be found on your Order Confirmation email.

If you wish to cancel your order after we have despatched your order, you are responsible for returning the order to us. You must return the item(s) to us using the Returns and Exchange Form included with your order.

Should you not return the item(s) to us, you are legally required to make them available for collection and we are entitled to charge you our reasonable costs to recover them.

Complaints

In the unlikely event that you have a complaint about any aspect of your dealings with Seastar Swimwear Ltd, we will ensure that your complaint will be dealt with fairly, quickly, effectively and confidentially. Please email Anne-Marie Botha at [email protected] with details of any grievance. Your complaint will be acknowledged with 5 working days and you will be kept informed of progress. We will attempt to resolve any complaint within one month.